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Frequently Asked Questions

Everything you need to know about relay attacks, Faraday pouches, and Motosas solutions for businesses and individuals.

Relay Attack & Car Theft FAQs

What is a relay attack?
A relay attack is a method where criminals use signal-boosting devices to extend the communication between a car key and the vehicle, tricking the car into thinking the key is nearby so it unlocks and starts.
How do criminals carry out a relay attack?
Two thieves work together: one stands near your house to pick up the signal from your key fob, while the other stands near the car to relay the amplified signal directly to the vehicle.
How common is relay car theft in the UK?
Relay theft is responsible for a significant proportion of keyless-car thefts in the UK, with thousands of cases reported every year. Many police forces warn that relay attacks remain one of the fastest-rising forms of vehicle crime.
Which types of cars are most at risk?
Any vehicle with keyless entry or push-start ignition is at risk. Premium models, SUVs, and newer cars are frequently targeted.
Can criminals steal my car even if my keys are inside my house?
Yes. A relay attack only requires thieves to be close enough to pick up the fob's signal, even through walls, windows, and doors.

Faraday Pouch & Product FAQs

What is a Faraday pouch?
A Faraday pouch is a specially designed signal-blocking case that prevents your key fob from communicating with your vehicle by shielding it inside a conductive material layer.
How do Motosas Faraday pouches work?
Motosas pouches use multi-layer electromagnetic shielding material to block radio-frequency signals, stopping thieves from amplifying or relaying your key fob's signal.
Do Faraday pouches really work?
Yes, when properly tested and constructed, Faraday pouches significantly reduce the risk of relay-attack theft by blocking the signal from reaching the car.
How do I know if the pouch is working?
Simply place your key inside the pouch, close it, and try unlocking your car by holding the pouch near the door. If the car doesn't respond, the pouch is working.
Will my key still work if I forget and leave it in the pouch?
No. You will need to remove the key from the pouch for your car to unlock and start.

Safety, Insurance & Compliance FAQs

Do insurance companies recommend Faraday pouches?
Yes. Many UK insurers advise customers to store keyless-entry fobs in a Faraday pouch to reduce relay-attack vulnerability. Some even require signal-blocking storage for theft claims.
Does using a Faraday pouch lower my insurance premium?
Not directly, but it can help meet insurer security expectations and reduce the risk of theft-related premium increases.
Is using a Faraday pouch considered best practice for car security?
Yes. Police forces, vehicle-security experts, and insurers all recommend using signal-blocking protection.
Are Motosas pouches tested?
Yes. Motosas pouches are tested using modern keyless fobs to ensure effective signal blocking.

Everyday Use FAQs

When should I use the pouch?
Whenever your key is not in use: at home, at work, at night, or while the car is parked outside shops or restaurants.
Should I store my spare key in a pouch too?
Absolutely. Spare keys are commonly targeted because they are often left accessible inside homes.
Can I keep my pouch in my pocket or bag?
Yes. The signal isn't affected by being inside a pocket, bag, or rucksack.
Does the pouch block signals from all directions?
Yes. Motosas pouches provide 360-degree shielding when properly closed.

B2B: Fleet, Dealership & Insurer FAQs

Why do fleets use Faraday pouches?
Company fleets need to protect high-value vehicles, reduce theft claims, and maintain compliance with insurance expectations. Faraday pouches offer low-cost, high-impact protection.
How can dealerships use Motosas pouches?
Dealers can protect showroom and forecourt vehicles by storing keys in Faraday pouches overnight or during busy periods.
Can dealerships customise the pouches with their own branding?
Yes. Motosas offers custom-branded Faraday pouches with company logos for promotional use, customer giveaways, or showroom security.
Do business customers receive bulk pricing?
Yes. We offer competitive bulk-pricing options for fleets, insurers, and dealerships.
Can Motosas create bespoke pouch designs?
Yes. Custom sizes, colours, branding options, and packaging can be arranged.

Ordering, Delivery & Returns FAQs

Do you ship internationally?
Yes. We can deliver bulk orders to businesses outside the UK. Please contact us for a quote.
Is Motosas registered with the Information Commissioner's Office (ICO)?
Yes. Motosas is officially registered with the Information Commissioner's Office (ICO). This means we follow UK data-protection regulations, including GDPR requirements, and handle all customer information responsibly, securely, and transparently. This also means that we can offer delivery directly from business to customers.
Do you offer wholesale or reseller options?
Yes. Please contact us for reseller pricing.

Customer Support FAQs

How can I contact Motosas?
You can reach us at:
Email: office@motosas.com
Phone: +447971189723
Where is Motosas based?
We are based in Essex, UK. Our registered address is:
116 High Street, Epping, Essex, United Kingdom, CM16 4AF

Still Have Questions?

If you can't find the answer you're looking for, please don't hesitate to get in touch. Our team is here to help with any questions about relay attacks, Faraday pouches, or our business solutions.

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